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6
Troubleshooting
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AU-201H
6
Troubleshooting
If a problem occurs while running the system, refer to the following.
If the problem is not corrected after the described operation is performed, contact
your technical representative.
Condition
Possible cause
Remedy
The message “Failed to
register.” appears on a
multifunctional product
where registration failed.
With this device, the
scanning time is limited to 10
seconds. This message
appears if scanning was not
possible within the limited
period of time.
Refer to the Quick Guide
Authentication Unit (IC Card
Type AU-201) and check
how to position the IC card in
order to complete scanning
within the limited period of
time.
The message appears on a
computer where registration
failed.
Konica Minolta Bizhub C203 Driver
Logon failed.
The message “Failed to
Authenticate.” appears on the
multifunctional product.
If “Card Authentication +
Password” was selected:
Is the password typed in
correctly?
Check the password, and
type it in correctly.
Scanning does not begin.
Was the multifunctional
product restarted after this
device was connected to it?
Turn the multifunctional
product off with the main
power switch and
temporarily disconnect the
USB cable from this device
or the multifunctional
product before connecting it
again and waiting 10 seconds
before turning on the
multifunctional product with
the main power switch.
The Add New Hardware
Wizard starts when this
device is connected to the
computer.
Is this device connected to
the same USB port used
when the driver was
installed?
Konica Minolta Bizhub C203 User Manual Download
If this device is connected to
a USB port different from the
one used when the driver was
installed, the Add New
Hardware Wizard may start.
Use the same USB port used
when the driver was
installed.